Terms & Conditions

Welcome to HypeWardrobe

Please read the following terms, ordering instructions, payment information, and exchange guidelines carefully before placing an order.

1. How to Order

  1. Select your desired product from our store.
  2. Choose the required size, colour, and quantity carefully.
  3. Proceed to checkout and complete the available payment process.
  4. Enter your complete and correct shipping details.
  5. After submitting your order, please allow 24–48 hours for dispatch.
  6. Your invoice and order-related information will be shared through the contact details provided by you.

2. Payment Methods

We currently support the available secure payment options shown at checkout, which may include:

  • UPI / Google Pay
  • PhonePe
  • Paytm
  • PayPal
  • Bank Transfer

Please make sure your payment is completed successfully before submitting your order.

3. Cash on Delivery (COD)

Cash on Delivery is currently limited due to a high number of fake and refused orders.

Where COD is available, it may require an advance amount and/or additional charges. The applicable amount will be communicated before the order is confirmed.

For a faster and more economical experience, we recommend using our secure prepaid payment options.

4. Order Cancellation

Please review your product, size, colour, quantity, shipping details, and other order information carefully before confirming your purchase.

Once an order has been confirmed and processed, cancellation may not be available.

5. Returns & Refunds

Our store generally does not offer returns or refunds for change-of-mind purchases.

However, genuine issues such as a defective, damaged, or incorrect product may be eligible for replacement/exchange subject to our exchange guidelines below.

6. Exchange / Replacement Policy

Exchange or replacement requests are considered only for:

  • Defective products
  • Damaged products
  • Incorrect products received
  • Incorrect colour or size sent by us

A replacement is subject to verification and approval.

7. Unboxing Video – Mandatory

For any damage, defect, or incorrect-product claim, an unboxing video is mandatory.

The video should:

  • Be continuous and uncut.
  • Start before opening the package.
  • Clearly show the package and shipping label.
  • Show the complete opening/unboxing process.
  • Clearly show the product and any defect or damage.
  • Be recorded in proper lighting.
  • Clearly capture the issue from appropriate angles.

Claims without a valid unboxing video may not be accepted.

8. Wrong Size / Colour / Mis-Order

Please select your size, colour, and other product options carefully before placing your order.

If the wrong option is selected by the customer, exchange may not be available unless specifically approved by HypeWardrobe.

If an incorrect product, size, or colour is sent by us, please contact us with your order details and the required unboxing video for verification.

9. Invoice & Feedback

Your invoice will be sent using the contact details provided with your order.

We also appreciate your feedback about our products and service. Your feedback helps us improve our customer experience.

10. WhatsApp Updates

Customers may join our official WhatsApp communication channel/broadcast to receive updates, stock information, offers, discounts, and special announcements.

11. Important Notice

By placing an order with HypeWardrobe, you confirm that you have read and understood these terms, ordering instructions, payment information, and exchange guidelines.

We reserve the right to verify claims and determine eligibility for exchange or replacement based on the circumstances and available evidence.

Thank you for shopping with HypeWardrobe. ❤️